Returns & Refund Policy
We want you to be completely satisfied. If something is not right, we will do our best to resolve it.
Contact Us
Email us at contact@skilleraglobal.ltd within the return window stated on your listing, including your order reference and reason for return.
Arrange Return
We will acknowledge your request within one business day and provide instructions for returning the item, including any relevant return address details.
Refund or Replacement
Once the return has been received and assessed, we will process your refund or send a replacement as agreed, within the timeframe stated in your return confirmation.
General Return Policy
Skill Era Global Ltd accepts returns in accordance with the policy stated on each individual product listing at the time of purchase. Return eligibility, timeframes, and conditions may vary between products. Please refer to the listing policy displayed at the point of purchase for product-specific terms.
1. Eligibility for Returns
You may be eligible to return an item if:
- The item is returned within the timeframe stated on the product listing.
- The item is in its original condition, unused, and with original packaging where applicable.
- You provide valid proof of purchase (e.g., order number or confirmation email).
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what was described in the listing, you are entitled to a full refund or replacement, regardless of the standard return period. In these cases, please:
- Contact us at contact@skilleraglobal.ltd as soon as possible after receiving the item.
- Include your order number, a description of the issue, and photographs where applicable.
- We will arrange collection or advise on the return process at our cost.
2. Change of Mind Returns
Returns for change of mind (where the item is as described and in full working order) are accepted where stated on the product listing. In such cases, the buyer is typically responsible for return postage costs unless otherwise stated.
3. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. This will be clearly stated on the individual product listing. Examples include certain personal care items, perishables, and digital products.
Refund Process
Once a return has been authorised and the returned item received and inspected, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used at the time of purchase via the marketplace platform.
4. Partial Refunds
In some circumstances, a partial refund may be issued where an item is returned in a condition different from how it was despatched, or where only part of an order is being returned. We will communicate the refund amount clearly before processing.
5. Disputes via Marketplace Platforms
If you are unable to resolve your return request through our support team, you retain the right to open a buyer protection case through the relevant marketplace platform. We encourage direct resolution first and will cooperate fully with any platform dispute process.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You are always entitled to a repair, replacement, or refund for items that are faulty, not as described, or not fit for purpose.
How to Contact Us
For all returns and refund enquiries, please contact us at:
Email: contact@skilleraglobal.ltd
Response time: Within 1 business day
Hours: Monday to Friday, 9:00am–5:30pm (GMT)