Shipping Policy
Clear, transparent information about how we process and ship your orders.
Specific delivery estimates and terms are displayed on each individual product listing at the time of purchase. This page provides our general shipping framework and commitments.
Order Processing
Orders are typically processed within 1–3 business days of payment confirmation. Processing time refers to the period required to prepare and despatch your order, not the delivery transit time.
Delivery Times
Delivery timescales vary depending on the product, your destination, and the supplier's location. Estimated delivery windows are listed on each product page. We aim to fulfil all orders within the stated timeframe.
Order Tracking
Where available, tracking information will be provided once your order has been despatched. You will receive tracking details via the marketplace platform through which you placed your order.
International Shipping
International shipping is available on selected products. Eligibility, costs, and estimated delivery times for international orders are shown on each individual listing. Import duties and taxes may apply depending on your destination country.
Detailed Shipping Information
1. Handling & Despatch
Once your payment has been confirmed, we begin processing your order. Our standard handling time is 1 to 3 business days (Monday to Friday, excluding UK public holidays). Orders placed over weekends or on public holidays will begin processing on the next available business day.
2. Domestic UK Shipping
For orders within the United Kingdom, delivery timescales and carrier information are detailed on each product listing. We use reputable domestic couriers and postal services to ensure reliable delivery.
3. International Shipping
Where international shipping is offered, estimated delivery times will reflect standard international postal or courier transit periods. Please note:
- International delivery timescales are estimates only and may be affected by local customs processing.
- The buyer is responsible for any applicable import duties, taxes, or customs fees in the destination country.
- Skill Era Global Ltd is not responsible for delays caused by customs authorities.
4. Tracking Your Order
Where tracking is provided, you will receive your tracking number via the marketplace platform. Not all items or shipping methods include tracking. If you have not received tracking information, please check your marketplace account or contact our support team.
5. Shipping Delays
Occasionally, deliveries may be delayed due to factors outside our control, including postal disruptions, severe weather, or high-demand periods. If your order has not arrived within the stated delivery window, please contact us at contact@skilleraglobal.ltd and we will investigate promptly.
6. Lost or Undelivered Orders
If your order is confirmed as lost by the carrier, we will arrange a replacement or issue a full refund in accordance with our Returns & Refunds Policy. Please contact us as soon as possible if you believe your order has been lost.
7. Incorrect Address
Please ensure your delivery address is accurate at the time of ordering. Skill Era Global Ltd cannot be held responsible for failed deliveries resulting from an incorrect or incomplete address provided by the buyer.
Contact Us About Shipping
For any shipping-related enquiries, please contact us at contact@skilleraglobal.ltd. We aim to respond to all enquiries within one business day.